Thank you for choosing greengantry. We are dedicated to providing clear, reliable, and transparent logistical frameworks for the transit of our multi-tier indoor and outdoor plant stands to our European clientele.
Corporate Identity & Dispatch Origin
All orders placed through this platform are managed, processed, and formally dispatched from our corporate headquarters and fulfilment location in Singapore.
Corporate Entity: SG GARDEN PTE. LTD.
Company Registration Number (UEN): 202005523C
Official Dispatch & Registered Address: 61 Ubi Road 1, #03-16, Oxley Bizhub, Singapore 408727
Official Correspondence Email: indoor@greengantry.com
Logistical Distribution Partners & Delivery Timeframes
To maintain standard operational service levels, we collaborate exclusively with established international premium courier networks to service European destinations, specifically utilizing DHL Priority, FedEx Priority, and UPS Priority services.
Standard Transit Duration: Consignments destined for the European region typically require an estimated 6 to 10 business days from the date of formal dispatch.
Important Notice on Timeframes: These delivery windows represent expected administrative timelines provided by our carrier partners. While we facilitate prompt dispatch protocols from our facility, final delivery times may occasionally be influenced by localized factors, such as regional customs clearance procedures or extreme weather constraints within the destination country.
Automated Tracking Mechanisms
We operate a structured notification system to ensure our customers remain fully informed of their order status. Automated informational tracking updates are transmitted directly to the email address registered by the customer at checkout during three critical transit milestones:
Dispatch Confirmation: Transmitted the moment the package is processed and enters the carrier’s custody from our location at Oxley Bizhub.
Hub Sorting Update: Transmitted when the consignment reaches the main international logistics transfer terminal.
Out-for-Delivery Notification: Transmitted when the local carrier branch initiates the final-mile delivery sequence to your registered address.
Extended Transit Delays & Investigation Protocols
In accordance with international consumer trading practices, the risk of loss or structural damage during transit is managed responsibly under our corporate framework until physical delivery is successfully achieved.
Should a customer’s shipment fail to arrive within the standard projected 6 to 10 business days timeframe, the following operational protocol is enforced:
Initiation of Inquiry: The customer is requested to notify our support liaison at indoor@greengantry.com. Our administration will immediately launch a formal, tracked investigation with the designated carrier (DHL, FedEx, or UPS).
Resolution Determination: Upon receiving the formal structural verification from the carrier regarding the location or status of the consignment, we will proceed based on the factual findings. If a shipment is deemed significantly delayed, misplaced, or un-deliverable by the courier, we will coordinate with the customer to issue either a full fiscal reversal (refund) or arrange an immediate replacement dispatch.
Customs Duties, Import Taxes & VAT (Delivered Duty Paid – DDP)
To ensure a seamless shopping experience for our European clientele, all orders dispatched from our Singapore facility are processed on a Delivered Duty Paid (DDP) basis.
The product price displayed at checkout is final and fully inclusive of all applicable European Union import duties, customs clearance fees, and local Value Added Tax (VAT). SG GARDEN PTE. LTD. manages and pre-settles these regulatory fees directly with our international courier partners (DHL/FedEx/UPS). You will not be subject to any hidden charges, secondary tax invoices, or additional administrative fees upon the delivery of your multi-tier plant stand.
