This Refund and Return Policy outlines the structured frameworks governing transaction reversals and product returns for greengantry, operated under the legal custody of SG GARDEN PTE. LTD. Our protocols are established in strict alignment with the laws of Singapore and the consumer protection directives applicable within the European Union.
- Statutory 14-Day Right of Withdrawal (European Union Residents)
In accordance with the European Union Consumer Rights Directive, consumers residing within the European Economic Area (EEA) possess a statutory right to withdraw from their purchase contract within 14 days without providing a mandatory justification.
Exercise of the Right: The withdrawal period expires 14 days from the date on which the customer, or a designated third party other than the carrier, acquires physical possession of the multi-tier plant stands.
Notification Protocol: To exercise this right, you must notify our administrative team via an unambiguous written declaration sent to our official electronic mail: indoor@greengantry.com. - Standard Return Process and Return Address
For standard voluntary returns invoked under the 14-day withdrawal framework, the items must be dispatched back to our corporate headquarters.
Mandatory Return Address: All physical returns from our European clientele must be appropriately packaged and forwarded directly to our registered address in Singapore:
SG GARDEN PTE. LTD.
61 Ubi Road 1, #03-16, Oxley Bizhub, Singapore 408727
Condition Requirements: To qualify for a transaction reversal under a voluntary return, the items must be returned in their original un-altered state, complete with original product packing elements, and free from indicators of physical wear or structural assembly.
Return Shipping Costs: In accordance with standard international trading terms, the direct cost of return transit from Europe to our Singapore headquarters shall be sustained entirely by the consumer. - Defective, Faulty, or Damaged Merchandise Protocol
If a multi-tier structure arrives exhibiting visible structural faults, manufacturing deficiencies, or damage sustained during international transit, a specialized streamlined resolution protocol is enforced to protect the customer.
Evidential Verification: The customer is requested to contact our customer support liaison at indoor@greengantry.com within the statutory timeframe. The correspondence must include the original order identifier along with clear, clear-cut photographic or video evidence documenting the deficiency.
Exempt from Return Shipping: Upon administrative verification and formal acknowledgement of the photographic evidence by our office, the customer is completely exempt from physically returning the damaged components back to our Singapore location.
Resolution Determination: Based on the verified assessment of the submitted visual records, our team will coordinate with the customer to issue either a full transaction refund or arrange for a complimentary replacement dispatch. - Extended Logistical Delays & Reversals
We facilitate international transit to Europe using established premium express carrier systems, specifically DHL Priority, FedEx Priority, and UPS Priority frameworks, with standard delivery estimated within 6 to 10 business days.
Investigation Protocol: If a consignment fails to arrive within the projected timeframe, please contact our office. We will immediately initiate a formal investigation with the respective carrier network.
Delay Resolution: Following the formal outcome and structural verification from the courier’s tracking infrastructure, if the shipment is confirmed as severely delayed or lost in transit, we will coordinate with the customer to issue either an immediate full financial reversal or a prioritized re-shipment. - Fiscal Reversals and Original Payment Methods
Upon authorization of a refund under any section of this policy, the financial reversal will be processed back to the exact payment method utilized during the initial checkout sequence.
We support and process transaction reversals across all accepted payment modalities, including:
Credit and Debit Formats: Visa, Mastercard, and American Express.
Digital Wallets and Electronic Payment Systems: Apple Pay, Google Pay, and specific electronic wallet solutions deployed at checkout.
Note: Following formal processing by our corporate accounting desk, the standard timeline for the funds to reflect on your statement is subject to the clearing intervals of your local financial institution or card issuer. - Corporate Contact and Legal Authority
For all formal inquiries, contract cancellations, or submission of photographic evidence regarding merchandise, please correspond with our corporate desk:
Corporate Entity: SG GARDEN PTE. LTD. (UEN: 202005523C)
Liaison Email: indoor@greengantry.com
Corporate Telephone: +65 62238804
