1. Corporate & Brand Information
   Who operates the greengantry brand?
   The greengantry brand, website, and all related commercial operations are fully owned and managed by SG GARDEN PTE. LTD., a private limited company registered and incorporated under the laws of Singapore.
   Company Registration Number (UEN): 202005523C
   Registered Corporate Address: 61 Ubi Road 1, #03-16, Oxley Bizhub, Singapore 408727
2. Payment & Transactions
   Which payment methods do you accept?
   To facilitate a standard and structured checkout process for our European clientele, we accept a comprehensive range of major credit cards, debit cards, and established electronic wallets. You may settle your transaction utilizing:
   Credit & Debit Cards: Visa, Mastercard, and American Express.
   Electronic Wallets & Digital Methods: Apple Pay, Google Pay, and recognized digital wallet solutions presented during the checkout sequence.
   Is my transactional data processed appropriately?
   All financial transactions are handled via international encrypted protocols compliant with the Payment Card Industry Data Security Standard (PCI-DSS). SG GARDEN PTE. LTD. does not intercept, view, or retain your complete card credentials or sensitive personal authentication codes.
3. Shipping & Logistics
   What are your delivery timeframes for European destinations?
   We facilitate international transit using premium express courier services, specifically DHL Priority, FedEx Priority, and UPS Priority frameworks. Delivery to most European countries generally takes between 6 to 10 business days from the date the package is dispatched from our custody.
   How can I monitor the progress of my order?
   Our system provides structured automated email updates to the email address you recorded during checkout. You will receive notifications at three key operational milestones:
   Upon the formal dispatch of your consignment.
   When the package arrives at the main regional carrier hub.
   When the consignment is assigned for local final-mile delivery.
   What happens if my order faces an extended transit delay?
   If your multi-tier plant stand does not arrive within the standard projected timeframe, please contact us at indoor@greengantry.com. We will immediately open an official inquiry with the relevant courier partner. Depending on the verified outcome of the carrier investigation, we will coordinate either a full financial reversal (refund) or arrange a complimentary replacement shipment.
4. Returns, Cancellations & Defective Items
   Do European customers have a right to cancel or return orders?
   Yes. In strict alignment with the European Union Consumer Rights Directive, residents within the European Economic Area possess a statutory 14-day Right of Withdrawal. You have the right to withdraw from the purchase contract within 14 days from the day you, or a designated third party, take physical possession of the items, without providing a mandatory justification.
   What should I do if my multi-tier stand arrives damaged or defective?
   If any component of your structure is found to be damaged or exhibits clear defects upon arrival, please contact our customer support team immediately at indoor@greengantry.com with your original order details.
   Do I need to return the damaged item to Singapore? No. To ensure an efficient resolution for our customers, you are not required to physically return damaged items.
   What is required? You simply need to provide clear photographic evidence documenting the specific damage or defect via email. Upon administrative review and verification of the photographs by our office, we will promptly initiate either a full refund or a product replacement, according to your preference.
5. Customer Liaison
   How can I contact customer support, and when can I expect a response?
   For any enquiries regarding our products, corporate structure, or order statuses, please reach out via our official communication channels:
   Email Support: indoor@greengantry.com
   Telephone Enquiries: +65 62238804
   Our administrative team reviews all incoming correspondence sequentially. We endeavour to provide a formal response to all valid messages within a 24-hour timeframe during standard business periods.